From Away

To coin a term from the Greg Storey dictionary.

Last November, my girlfriend and I got tenant’s insurance and car insurance from a local broker here in the city. When the deal for our car fell through, we cancelled the car insurance and kept the tenant’s insurance.

A couple of months later we received a cancellation notice for our tenant’s insurance. So needless to say, I was a little upset by this point. A call to the broker didn’t yield too many results, he said that he would look into it and get back to us…yeah…right. So this was the first of December.

At the beginning of last week, we still hadn’t heard back from him so we started looking around for a better insurance broker. This past Monday, we noticed a sum of money missing from our bank account that we tracked down to being an automatic insurance payment. Apparently, they had reinstated our insurance, without bothering to tell us, and took this money out of our account because they already had our bank information. So my blood pressure is sky high at this point. I call and leave umpteen messages for this dill hole at his office, and he doesn’t call me back.

Today in the mail, I receive a letter from the insurance company stating that our policy has been reinstated, and a quote of our monthly payments accompanies it. But, they neglected to subtract the amount of money that they already took out of our damn bank account!

So, I just got off the phone with another agent at our brokerage, and she has absolutely no idea what is going on. She says, “Can I get your regular agent to call you back tomorrow when he is in the office?” So yeah, I work, I’m not home in the morning…and I feel really bad about this because this lady honestly didn’t know what was happening with our file, but someone needed to hear my displeasure…So I kind of said what I thought of the company, their customer service, yadda, yadda, yadda.

Within 5 minutes, my agent called me back….from his home, vowing to have this solved by the time I call him after work tomorrow. I’ll believe it when I see it…

Apparently, I’m not the only one having problems with customer service, check out Jared’s story.